Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures.
Flexibility in work schedule is essential. We operate 24 hours a day 7 days a week. We will require overtime, holiday scheduling, and weekend shifts as necessary.
What you will be doing
We are World Courier, an AmerisourceBergen Company; World Courier is a provider of premium logistics services and the leading global specialty supplier of transportation, storage and distribution services for multinational biopharmaceutical clinical trials. With more than 2,500 employees in more than 50 countries, we combine our global reach with a local presence.
To work closely with Customer Service, Agents, and Airlines to ensure the timely transit of World Courier shipments. Responsible for timely and accurate data capture.
Demonstrating professionalism on the phone and in the office.
Working together as a team with all departments and offices.
Makes suggestions and recommendations to fellow Supervisors and the Manager in an effort to continually improve customer service operations.
Performs related duties as assigned by the Supervisor/Manager.
Assisting in the training of new employees.
Providing assistance to colleagues.
Providing Excellent Customer Service to internal and external clients.
Reviewing and following Client SOP’s for specific handling procedures.
Routing shipments on next reliable & direct flights out (NFO service).
Following all customer expectations via the customer file.
Providing clear and precise instructions to agents for effectively handling job file.
Communicating shipment status updates with customers.
Communicating with WC Sales to address client issues & new business.
Addressing cold chain concerns when interruptions have occurred.
Running and Monitoring Missing Proof of Delivery Reports.
Pre-alerting airlines on intended shipments.
Booking shipments with the airlines.
Answering agent calls directed to the Agent Dispatch Department.
Tracking and tracing all shipments moving within U.S. with the airlines.
Updating shipment statuses available on World Courier’s CRC.
Verifying and coordinating the maintenance of cold chain.
Recording agent fees and extra charges to apply when necessary.
Dispatching agent for pickups / deliveries
Initiating traces with the airlines when shipments have not arrived.
Post-flighting all flights.
Monitoring World Courier internal systems
Monitor and handle all after hours pending work for WC Gateway Offices.
Coordinating delivery of International Inbound shipments.
Provide feedback to ‘Agent Manager’ on agent performance/complaints.
What your background should look like (minimum qualifications)
College education and /or industry experience preferred.
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through a combination of experience and education.
Normally requires two (2) to four (4) years directly related experience
Strong customer service skills
Strong interpersonal skills, positive attitude & self-motivated
Good decision making skills
Good analytical skills
Ability to communicate effectively both orally and in writing
Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
Strong organizational skills; attention to detail
Nice to have
Familiarity with World Courier services and operations
What AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
Healthcare for associates and eligible dependents, same-sex and domestic partners
Paid time off, including vacations and holidays
Paid volunteer time off
Life insurance and disability protection
Employee Stock Purchase Program
Retirement benefits and more…
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.
AmerisourceBergen is a publicly traded Fortune 12 global healthcare solutions company and is one of the world's largest pharmaceutical services companies. Powered by our associates around the world, we provide pharmaceutical products and business solutions that improve access to care. We operate the backbone of the healthcare supply chain. We drive the future of local care delivery. We guide medical innovations to market. We create healthier futures.
Primary LocationUnited States-New York-New Hyde Park
Fourth 1313 Fourth Ave New Hyde Park 11040
JobCustomer Service/Call Center Jobs